Frequently Asked Questions
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The initial steps to take are:
- Clear your internet browser’s cache
- Use a different internet browser (e.g. Chrome).
If you continue to experience issues, please contact the service desk through Ask Clara (for County employees), or call (408) 970-2222.
Confirmation email are sent immediately after you register. Links and resources for web-based trainings are typically sent as the class date approaches. If you have questions, please contact [email protected]
For new employees, accounts are automatically generated; however, you may need to wait until the end of the pay period for your account to be created.
For employees returning from a leave of absence, your access will be reestablished within 48 hours after your status is updated in PeopleSoft.
For non-County employees, please ensure you are using the correct sccLearn link (see reference Non-County Employee page)
If you register for a class and do not attend, you will receive a "No Show” status, which will be communicated via email notification.
If this status is not correct, please contact the appropriate department or [email protected]
If the training in question is an instructor-led or webinar training, please contact the appropriate department or [email protected]
If it is a web-based training, please confirm that you have completed all modules and taken any required test, if applicable.
Certain trainings are assigned to all County Employees such as Sexual Harassment or Injury Illness and Prevention Training.
To see a full list of trainings assigned, you can navigate to the Required Trainings section from your sccLearn homepage.
To find your training transcript, please visit the page: sccLearn transcripts.
Looking for something else?
Service Desk provided by Technology Services and Solutions (TSS)
Email: [email protected]
Phone: (408) 970-2222
Healthcare training in HealthLearning
Visit HHS Connect and use the quick links to access HealthLearning *
Experiencing issues with HealthLearning? Contact the TSS Service Desk at (408) 970-2222
HealthLearning Contacts
Valley Medical Center
Vinaya Sebastian, RN
Email: [email protected]
O’Connor Hospital
Cynthia Gomez
Email: [email protected]
Saint Louise Regional Hospital
Colleen Allen, RN
Email: [email protected]